Privacy policy

Data Protection Policy

At THIS IS BY TITO, we are committed to protecting the privacy of the personal information we collect and receive.

This Data Protection Policy sets out the way that Industrie collects, uses, discloses, and/or processes personal data. It is intended to enable customers and others who interact with Industrie to understand what types of personal information we collect and what we do with such information in performing our functions in light of our privacy obligations.

In some cases, the laws of jurisdictions outside of Australia in which Industrie operates have additional requirements. We are committed to complying with all such requirements.

What is personal information?

Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about a living individual who is either identified or reasonably identifiable.

Examples include an individual's name, address, contact number, and email address.

Our obligations

THIS IS BY TITO is required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).

The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection/receipt to use and disclosure, storage, accessibility, and disposal.

We are also required to comply with other laws, including more specific privacy legislation in some circumstances and in some jurisdictions, such as:

  • applicable data protection and privacy legislation of the other national and international jurisdictions in which Industrie operates.
  • the Spam Act 2003 (Cth); and
  • the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

The purposes for which we collect, hold, use and disclose personal information

THIS IS BY TITO needs personal information to be able to perform its core functions, mainly to:

  • transact with customers, including taking payments for sales, processing exchanges and refunds
  • provide quality service to customers
  • alert customers to benefits and promotions in which they may be interested
  • answer queries and resolves issues, including with respect to customer complaints and faulty products
  • maintain and grow our VIP program
  • use aggregated information for business analysis
  • recruit employees, contractors, and agency staff
  • partner with other individuals or organisations to perform the above functions

THIS IS BY TITO may also collect, hold, use, and disclose personal information for other purposes explained at the time of collection or:

  • which are required or authorised by or under the law (including, without limitation, privacy legislation); or
  • for which the individual has provided their consent